You can conveniently seek a replacement or refund if we’ve delivered or you have received a product in a 'Defective', Damaged' or 'Not as mentioned when you placed an order online' condition with a single call on our customer care at +27814868982 or send us an email at Refund & Replacement
. It's very easy.
Please ensure that product is in original condition and unused. The product should include all price tags, labels, original packing and invoice.
Returns and all replacements/pick-ups are done free of cost.
Number of days within which return can be initiated varies for each seller. You must create a return request within the specified period.
We do support replacement across categories/sellers in case of damaged item.
In case of Refund, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account immediately after product is received.
Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
While we pick up originally delivered product from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier or post service. You will be reimbursed the shipping charges against the original receipt.
Returns are covered by the seven (7) days with 100% Moneyback Guarantee.